Important Update: Distribution to eligible Class Members commenced on March 10, 2014.

Overview

A settlement has been reached in a class action lawsuit about the packaging and advertising of NEUTROGENA® Naturals products. The plaintiffs in the lawsuit asserted that the packaging and advertising for these products falsely indicated they were natural. Neutrogena denied all the plaintiffs’ allegations and entered into this settlement to avoid burdensome and costly litigation. The settlement is not an admission of wrongdoing.

Who Is Included in the Settlement Class?

You are a member of the Class if you purchased at least one of the following products between January 1, 2011 and April 22, 2013: NEUTROGENA® Naturals Purifying Facial Cleanser, Purifying Pore Scrub, Face and Body Bar, Fresh Cleansing + Makeup Remover, Multi-Vitamin Nourishing Moisturizer, or Multi-Vitamin Nourishing Night Cream.

What Does the Settlement Provide?

A fund of $1.3 million was created to reimburse Class Members for a portion of the cost of products they purchased and to pay for notice, claim administration and maintenance costs of up to $550,000. Neutrogena will also make certain changes to the labels for the NEUTROGENA® Naturals products.

As part of the settlement, Neutrogena has agreed to change the labels and advertising for the Naturals products by: (1) removing the term “petrochemicals” from the statement “No harsh chemical sulfates, parabens, petrochemicals, dyes, phthalates” on the Naturals product labels and/or packages and replacing it with the term “petrolatum”; and (2) adding a statement regarding the percentage of each product that is naturally derived to the front of the labels and/or packages of the Naturals products.

What Were My Options?

The following options were available to Class Members:

  1. To ask for a cash payment and stay in the Class, you must have returned a completed Claim Form to the Claims Administrator. A Claim Form was included in the Class Notice Package.
  2. If you did not wish to participate in the settlement, you could have excluded yourself from the Class by sending a letter to the Claim Administrator, including your name, address, telephone number, and your signature, stating that you wanted to be excluded from this lawsuit.
  3. If you wanted to stay in the Class and object to the settlement, you must have sent a letter to the Court and the parties saying that you object to the settlement.

If you did nothing, you will get no money from the settlement. But, unless you excluded yourself, you will not be able to start a lawsuit, continue with a lawsuit, or be part of any other lawsuit against Neutrogena about the legal issues in this case.

Did the Court Approve the Settlement?

A Final Approval Hearing was held on August 21, 2013 at the United States District Court for the Northern District of California. At the hearing, the Judge approved the settlement as fair, reasonable and adequate.





Important Dates
DateDeadline
July 5, 2013
[Expired]
Exclusion Deadline
(postmarked)
July 5, 2013
[Expired]
Objection Deadline
(filed and received)
August 21, 2013
[Granted]
Final Approval Hearing
August 26, 2013
[Expired]
Claim Form Deadline
(postmarked)
March 10, 2014 Start of distribution

Your Options

  • For additional details regarding the settlement, please consult the Notice